Operations Manager

Location: Boston, MA

Details: Full-Time

Position Overview

The Operations Manager will oversee the day-to-day show events activities from the Boston Office, ensuring they are managed efficiently and effectively. This position is a functional manager with no direct reports and reports to the Managing Director of the Boston office.

Duties/Responsibilities:

• Ensures technical staff delivers expected level of quality, organization, and interaction with clients
• Assigns technicians and warehouse staff to pull/prep/pack shows
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement
• Implements policies and procedures that will improve day-to-day operations
• Ensures work environments are adequate and safe
• Works closely with the team of Technical Producers to ensure timely communication with show leads
• Communicates and explains new directives, policies, or procedures to the entire Boston-based team
• Explores methods, policies, and procedures to maximize profits
• Performs other related duties as assigned

 Required Skills/Abilities:

• Superior verbal and written communication and interpersonal skills
• Superior functional managerial and diplomacy skills
• Assists in policies and procedures to maximize use of the organization’s operating software
• Extremely proficient in Microsoft Office Suite
• Excellent organizational skills and attention to detail
• Excellent analytical, decision-making, and problem-solving skills

 Education and Experience:

• 3-years of experience in technical event production as an A/V Technician, Technical Director, or Stage Manager role
• Experience with IntelliEvent Lightning a plus

 Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 49 pounds at times
• Must be able to work early mornings, late evenings, and weekends when required

Benefits

• Affordable health insurance plan
• Employer-sponsored Dental, Disability, Life, and Accident insurance
• Voluntary Vision, Life, and Accident insurance
• Generous paid time off program
• Daycare assistance
• Paid parental leave
• 401(k) and employer profit sharing contribution
• Cell phone reimbursement
• Employee Assistance Program

 How To Apply

Send cover letter, resume, and position-related inquiries to hr@avfx.com